Essay: Operation models
Communication with customers on the matters of service delivery would be maintained at every stage of service provision process in order to ensure guaranteeing quality and complying with responsibilities. Structuring services, updating product data system and delivering tailored services for individuals and companies would be realized through specialization. Data system is enabled to process acknowledgements of service requests at the stage of service delivery and using elaboration of new services as support tool.
The full model is represented in the diagram below (Diagram 2). A1 stands for the first stage of the process, which presupposes acknowledging requests; A2 explains the process of service delivery and realization. A2 is then subdivided in A21 and A22; the former presents the process of structuring products categories and elaborating them (Category Managers and registered members) and the latter realizing tailored services for customers (Category Managers). Finally, A3 stands for developing new services for the customers.
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